Shipping Information

Due to COVID-19, delivery services are experiencing delays across the network. This may result in your order arriving late. Please know we are dispatching orders as soon as possible but cannot be responsible for any delays caused by our courier partners.

 

 

 

  • Please give 2-3 business days for all orders to be processed and shipped.
  • Purchases made on weekends and public holidays are processed the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

 

 

INTERNATIONAL SHIPPING

We charge a flat fee of $30 for ALL international orders, regardless of quantity. International orders may be subject to customs fees, which we do not cover and are the customer’s responsibility to pay.

 

Shipping times may vary, but here is a rough estimation:

Asia Pacific: 5-10 business days or 15-20 business days depending on location

Europe: 10-15 business days

 

 

Returns and Exchanges

 

 

Due to the nature of our products, used candles cannot be exchanged or refunded. Please note we also do not offer refunds on change of mind purchases and cannot exchange or refund custom candles.

However, we’ll be more than happy to replace or refund products damaged during transit. If your candle was damaged during shipment, please contact us at support@blissfulcents.com with proof of damage within 48 hours of receiving the order.

 

OUR POLICY

1. Orders must be returned to us within 14 days from date of purchase (as indicated on your order). Returns outside this period will be sent back to you.

2. Items must be returned in their original condition. This means the candles must be unburnt, containing all packaging and have no stains or marks.

3. The customer must cover for the cost of the return shipping. sent will not be held responsible for parcels that are lost and cannot be traced with a tracking number.

In the event that an item is returned in a condition not satisfied by our criteria above, we will have to send it back to you and this may incur additional costs.

 

HOW TO MAKE A RETURN

Orders must be returned to us within 14 days from date of purchase.

Contact us at support@blissfulcents.com with the items you wish to return. Your subject line should read – ‘RETURN [your order number]’.

IMPORTANT NOTE: It could take between 2-5 days for the parcel to reach us. Once received, processing a return usually takes place within 3-5 business days. Upon arrival, we will inspect the item/s and issue you with store credit. When making a new purchase using store credit, store credit will not be applied on new shipping cost. Customer must pay for new shipping cost.